Guaranteed car category: When you make your booking, you have to state the category of the car you wish to rent. Our team
will do their best to provide you with the required car. If it is not available, we guarantee that you will get a higher category car at the same price.

Clear, all-inclusive rates: No small print. No surprises. When you book with Record Rent a Car, you know what you'll pay.

Free airport service: The service to the airport is free. In Mallorca, Las Palmas de Gran Canaria, Alicante, Malaga and Tenerife South we have an In-Terminal desk. In other destinations, the delivery takes place at a meeting point. In those locations the parking fee must be paid. Its price might fluctuate between € 0,7 and € 3. Payment of the parking fee is made through the automatic machines placed there, by cash or credit card.

Out of hours delivery: For deliveries out of our office hours (from 0:00h to 7:00h in Palma de Mallorca, Alicante, Malaga; and from 23:00h to 7:00h on the Canary Islands) there is an extra charge of € 30.

Accesories: We offer child seats and booster seats for an extra payment of € 1.80 per day (plus VAT) with a maximum of € 15.03 (plus VAT).

Delivery of the keys, patrol and traffic fines: For your total comfort, the delivery of the keys and documents take place at our offices or at the "Meeting Point" at arrivals at the airport. Naturally, we will give you the car ready to enjoy and with enough fuel to get to the nearest petrol station. Record does not make business with petrol; therefore, the amount of fuel in the deposit depends on the previous customer. If you drop the car off with less petrol than it had when you picked it up, we will charge the difference to your account. Please, enjoy your rental respecting the traffic regulations. The hirer of the vehicle will be responsible for fines due to traffic violation or illegal parking.

Driving licenses, experience and minimum age: The driver must be in possession of a valid driving license that allows him also to drive in the E.U. The driver must have held his driving license for at least one year. All drivers have to be at least 21 years of age.

Payment by credit card upon pick up: Payment will be made by credit card at the time of pick up. The owner of the credit card must be present upon collection. When making the reservation, the customer has to provide us with all the necessary details; otherwise the reservation will not be admitted. If you make your booking through our Internet form, a "Secure Transmission", or secure server will be used.

Remember, your rental is only for Spain: Our vehicles may not be taken abroad. Our vehicles may not be taken on any ferry boat. Vehicles hired on the Canary Islands and on the Balearics may not be moved between islands.

Guarantee of privacy and security of your data: Record respects the customer's privacy and does not sell or rent any confidential information to third parties.

What is not covered by the insurance?: The insurance does not cover the following: (see also "Negligence Insurance")

• Flat tires.
• Damage to third parties due to negligence or reckless driving.
• Damage caused to the vehicle due to negligence or reckless driving.
• Inadequate refuelling.
• Damage to tires and wheels.
• Loss or damage of car keys or remote locks. Depending on the type of vehicle the charge ranges between € 30 and € 120.
• Damage to the lock, upholstery and rear shelf.
• Damage or loss of the child seats or booster seats.
• Damage or loss of ariels, car jack, security triangles, wiper-blades and deposit cap.
• Damage to the engine due to negligence.
• Damage to the vehicle’s underside (housing, bodywork, etc.)
• Misuse of the clutch.
• Theft of the vehicle with keys in the starter.
• Driving under the effects of the alcohol.
  
  

Customers may send the "TopTravel" reservation enquiry form online,
or contact our representatives "TopTravel Mallorca" by Phone or Fax on: