 Press
Reviews
"Elegant,
luxurious, refined ... incomparable bedrooms."
Rivages
Guide to Small Hotels of Charm
"A little jewel box, a rarity among hotels -- one
that doesn’t feel like a hotel, look like a hotel, or
offer the dry and standardised service of most hotels. Spanish
Royal Golf Association
"Hardly a hotel in the conventional sense --
more like staying with charming, civilised, knowledgeable
friends who are endlessly helpful and marvellously patient,
recommending restaurants, drives, secret beaches, and the
island's hidden attractions. I've also rarely slept so well
in such a wonderful bed in such a pretty room, eaten such
sumptuous breakfasts at any time until Noon, or so enjoyed
a small unspoilt Mediterranean town which seems caught in
a time warp to an innocent past. I almost hate to recommend
Scott's in such unvarnished terms, lest so many readers decide
to go that I won't be able to get a reservation there next
year." Ken Shelhammer - Best Small Hotels Guide
Guests'
Comments
Responses
to Our Feedback Form
At Scott’s, we ask our guests to fill out a form before
leaving, giving their (anonymous if they choose) reactions
to the hotel.
We've taken a range of these replies and summarised them here.
We think it provides a good general picture of how people
feel about the hotel.
What did you like best about the hotel?
Atmosphere, comfort, high quality personal service, the lovely
decor, ambiance, situation, quality of the handmade beds,
your pillows and linen, the superb and sumptuous breakfast,
relaxing atmosphere, personal attention, elegance, style and
grace without stuffiness, location in the centre of unspoilt
Mallorca, the unpretentious informality, the spotless cleanliness,
quality of the furnishings, beauty of the house, friendliness
of the hosts, the home-like atmosphere, the attention to detail,
your warm hospitality, charm, and high standards. The same
words keep repeating themselves, so it seems that we actually
are making that impression on our guests. That's a comfort
to us.
What
did you like least about the hotel?
Our favourite answer to this one was "having to leave,"
and a number of people left this part blank, said they had
no complaints, or "found negative thoughts difficult."
Nevertheless, some people asked for teamaking facilities in
the rooms, which we are providing on request, one person criticised
our reading lamps, which have been upgraded, someone else
could hear our neighbour's pump, and we have bought them a
quieter one. We like to be responsive to people's requirements
and desires.
Do you feel you received good value for the
money you spent?
Without exception, every single respondent to our questionnaire
said yes, most definitely, absolutely, most certainly, or
some other equally positive response. This tells us that we
are priced about right for our market (you) and has encouraged
us to hold our prices where they are for this coming year.
Would
you come again, and would you recommend us to friends?
Again, every
single respondent said yes to this question, and we are pleased
to note that after only three years, about a third of our
bookings are either people coming back for a second (or in
some cases a third or fourth or fifth) visit, or else friends
of people who’ve been here, so clearly it seem that people
are recommending us to their friends. 
What one thing could we do most to improve
our service?
The consensus here is for us not to change anything -- not
to try too hard to improve, not to try to fix what ain’t
broke. One person mentioned that we didn't have TVs in the
room, but they are here and available upon request, and it
was our fault for failing to make that clear. In truth, most
people have preferred not having a TV, but we're here for
everybody, including news addicts. Someone else mentioned
teamakers, and again these are available upon request, as
we used to leave them in the bathrooms, but found they weren’t
used much.
Could
you summarise your holiday with us in one comment?
Complete
indulgence, a privilege in rich surroundings, an oasis of
peace and comfort, one of the most enjoyable places we have
stayed -- ever, standards so high it was hard to believe in
this day and age, positively indulgent, an opportunity to
sample the authentic Mallorca in style, all we were expecting
knowing your reputation and yet surpassed by the reality,
thoroughly enjoyable, relaxing, authentic and refreshing,
a delightful sample of the one of the loveliest parts of the
island, fine hospitality and wonderful value for the money
we spent, a welcome change to impersonal service and mass
produced hotel rooms, everything we could have hoped for and
more, civilised comfort rare in today's world. All the general
comments were along these lines. But our favourite comment
was simply, "not nearly long enough."
Prices
Here - Use our
form to enquire if your dates are available.
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